Protected: Lessons from WrightIMC’s PR Blunder

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Network Solutions Demonstrates How Not to Survey Customers

If you are considering new ways to follow up with your customers on their purchase or inquiry then take notes on how Network Solutions does it in the worst possible way. I had to call Network Solutions yesterday for a quick fix to a small issue. I called, I asked my question, I got my answer, and I was done. With the exception of their slow, aggravating, and counter-intuitive VMS, and the suspicion that I think I woke their customer service rep from a dead sleep, it was fast and easy - the … [Read more...]

Protected: Ineptitude, Lies, and Credit Card Processing

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