e-commerce, SEO, and small business commentary

Tips for a Solid Return Policy

Refund return shipping fees when possible

I just read an article on Daily Finance titled "The Nine Businesses Americans Complain About the Most." E-commerce, in general, ranked 8th on the list, with the top complaint being the seller's "failure to refund money when product doesn't arrive or … [Continue reading]

Top 3 Basic Features Missing from Volusion

We're coming up on 2012 - the future we all fantasized about when growing up - and although we've been gyped out of the technology to make cars fly, we certainly aren't lacking the capacity to make our e-commerce software do what we need it to … [Continue reading]

Volusion Forum Questions – Page Views and SERP

Here are a set of questions from Kelly from the Volusion forums, followed by my response. This will start a new "Answers" category here on my blog, through which I'll post my responses to interesting SEO and e-commerce questions I've found online. … [Continue reading]