No End In Sight For Volusion Checkout Problems

Question: If you report a problem with your e-commerce website's checkout process to your solutions provider, how long do you expect to wait for a resolution? 72 hours? 2 weeks? 1 month? How much business would you lose and how many customers would you frustrate during that time? Apparently 4 months - yes, 1/3 of a year - is acceptable to Volusion. It looks as though it may be faster to send humans to Mars (6 months with current technology) than it is to get Volusion to fix their broken … [Read more...]

Why Even 5 Minutes of Downtime Can Devastate Your Online Store

Volusion (both the company and its customers) had about 5 minutes of downtime this morning. This may not seem like much, but it was certainly long enough for Volusion store owners and anyone browsing their sites to notice. It was definitely long enough for users of Convergent 7's e-commerce forums to post about it. One of those posts perfectly explains why even 5 minutes of downtime can devastate your online store: Volusion store owner Vic20 wrote: That's one of the things that gets me … [Read more...]

Free SEO Work for Your E-commerce Store

I would like to offer some free basic on-site SEO services for your e-commerce store. For those who are first to contact me, this will be a great opportunity to get some professional feedback on your store and products. For me, it's an opportunity to better familiarize myself with platforms that I have less experience with. I frequently write about Volusion because that's the e-commerce platform I have the most experience with. However, I would like to offer services to individuals … [Read more...]

Protected: Ineptitude, Lies, and Credit Card Processing

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