Protected: Lessons from WrightIMC’s PR Blunder

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Protected: Publicly Handling Customer Complaints

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Explaining Credit Card Declines to Your Customers

I want to take some time to talk about something I find to be important in so many ways - explaining credit card authorizations and declines to your customers. This is child to the broader parent topic of handling your customers' money, something I'll likely write about in a number of sessions at a later date. For now, let's focus on simplifying and understanding what happens when your customers attempt to use their credit card on your e-commerce site. After that, we'll review some best … [Read more...]