Protected: Publicly Handling Customer Complaints

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Tips for a Solid Return Policy

Refund return shipping fees when possible

I just read an article on Daily Finance titled "The Nine Businesses Americans Complain About the Most." E-commerce, in general, ranked 8th on the list, with the top complaint being the seller's "failure to refund money when product doesn't arrive or arrives damaged." I worked for an e-tailer running a Volusion web store several years ago. Our product was a specific line of high-tech consumer electronics which, as you can imagine, resulted in heavy returns - mostly due to consumers not fully … [Read more...]